I call the top 20 carriers every day. It goes without saying that the customer service reps are responsible for the first impression of your company.
Your employee, Marnie Leslie, ranks at the top of the list of exceptional CSR’s. Marnie’s willingness to help, her attention to detail and the smile in her voice are priceless.
One key component to me as the caller is the level of confidence I feel from any CSR, do they understand what they are talking about? Are the answers to my questions reliable? Marnie knocks it out of the park.
LTL is not an exact science and we need people who are capable of thinking and expressing themselves quickly. I was SUPER impressed that Marnie was able to retrieve 6 out of 7 Pro numbers for the 3rd party loads for CH Robinson. We were able to retender the 7th load for the same day pick up.
We accomplished in about 10 minutes what would take other carriers about 25 – 30 minutes.
I have not been working with your company for very long but I look forward to a healthy working relationship in the future.